We offer firewood in three different lengths: 20cm, 25cm, and 33cm. The pricing for these lengths is based on the cost of production and the value provided to our customers. Here is a breakdown of our pricing structure and the reasons behind it:

25cm Length: This is our most popular size and serves as our base price.

20cm Length: Priced at 5% more than the 25cm length. The reasons for the higher cost are:

• Increased Cutting and Wear: More cuts are needed to produce smaller pieces of wood, which results in more wear and tear on our machinery.
• More Wood per Load: Due to the smaller size, gaps in the load are filled more efficiently, meaning customers receive more wood in a load compared to larger lengths.

33cm Length: Priced at 5% less than the 25cm length. The reasons for the lower cost are:

• Fewer Cuts and Less Wear: Fewer cuts are needed to produce larger pieces of wood, resulting in less wear and tear on our machinery.
• Less Wood per Load: Larger pieces mean there are more gaps in the load, resulting in slightly less wood per load compared to smaller lengths.
  

We aim to provide transparency in our pricing and ensure our customers understand the value and costs associated with each firewood length option.

We transport our bulk bags on the back of a flatbed transit van, with a tail-lift. We then use a pallet truck to unload your delivery from the vehicle and push it onto your driveway or path, into the desired position for you to unload or use.

IMPORTANT: Please note that pallet trucks can only roll on hard surfaces. If you have a gravel driveway, we can still deliver you a bulk bag however where it lands off the back of the tail-lift is as far as it can go.

Yes, all of the wood we sell is ready to burn. We only sell dry wood, which is ready to use from the day you receive your delivery.

When you have finished with your bulk bag and pallet you have two choices:

- If you can get them in your car, you can return them to us and receive back your £5.00 refundable deposit.

- Alternatively, if you have the storage space, keep your bag and pallet until your next delivery. When you order again, let us know you have a bag and pallet to return and we will discount your next order by £5.00. Leave this out when we come to deliver your next load and we will take it away.

We deliver in all weathers, providing conditions are safe for our drivers to do so.  During wet conditions we have covers to protect the loads from the elements during transport, ensuring your delivery arrives with you dry.  We recommend you keep a tarpaulin handy to cover the load to keep it dry once delivered, prior to you storing it.

To increase the efficiency of our delivery process we pair loads together geographically, allowing for more effective route planning and to reduce our carbon emissions. Due to this we have a 24-hour cancellation policy to allow us time to reschedule and fill the space with another delivery.  Any cancellations or reschedule requests made within 24-hours of your allotted delivery date will incur a £25.00 rescheduling fee.