Shipping policy

Local Firewood Delivery

Our Firewood deliveries are carried out Monday – Saturday.

We aim to schedule and fulfil all orders in 3 - 5 business days (Standard Local Delivery). However, during busier periods, such as the start of the season and the run up to Christmas or in cold stints our lead time is subject to increase.

For online orders, we will contact you to schedule a delivery date.

 

 

Adverse Weather Conditions

We deliver in all weathers, providing conditions are safe for our drivers to do so.  During wet conditions we have covers to protect the loads from the elements during transport, ensuring your delivery arrives with you dry.  We recommend you keep a tarpaulin handy to cover the load to keep it dry once delivered, prior to you storing it.

Delivery Times

Due to the nature of our product and delivery we cannot give specific time slots. However, we can have our delivery drivers contact you when they are en route, so when ordering please provide a number so we can easily contact you.

 

Cancellation Policy

If you would like to cancel an order or reschedule a delivery, please contact us immediately.

To increase the efficiency of our delivery process we pair loads together geographically, allowing for more effective route planning and to reduce our carbon emissions. Due to this we have a 24-hour cancellation policy to allow us time to reschedule and fill the space with another delivery.  Any cancellations or reschedule requests made within 24-hours of your allotted delivery date will incur a £25.00 rescheduling fee.  Please see SECTION 20 of our Terms of Service.